Hand-weaved cotton/wool Designer Rugs

 

All products brought with a coupon, and gift voucher purchases are nonreturnable & nonrefundable . Please go through the size chart carefully for sale products.

 

We are committed to make your shopping experience as fuss-free and enjoyable as much as possible! Please read through the following terms & conditions before making a purchase.

 

If you have received the damaged product or wrong product, please notify to us with your order details and proof within 48 hours. We will get it picked up & delivered you a fresh piece. Missing product information should be given within 24 hours.

 

Some items are Made to order which are not eligible for returns. The return and exchange policy for such products is clearly mentioned on the product page. Please note that international orders are not eligible for returns or exchanges.

 

No exchange or return for  Accessories &Home Decor categories.

 

RETURNS & EXCHANGES
 What is the Exchange policy on Sanskruti homes?

• As a company policy we do not provide refund/return on any product once sold
• You can raise the size exchange request on Whatsapp (91-7426946465) with ease mentioning the new required size and you will get a revert within 24-48 working hours.
• Once acknowledged by the team during the next working day, please send the product back to us yourself, we do not have a reverse pickup facility. Please do not forget to take acknowledgement receipt from the courier person about the number of products you are dispatching with his signature and mobile number. SANSKRUTI HOMES will not be responsible for any lost shipment.
• Customer has to ship the product back to  sanskrutihomes office at her/his own risks, costs & responsibility within 5 days of receipt of the product.
• For  Exchanges, the product should be unused/unworn & Tag should be intact and request should be raised within 5 days of delivery.
  If a piece is exchanged once, it cannot be returned or exchanged the second time. The customer will be issued a credit note, in case the desired size of the product is not in stock.
• The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail.
• Please mention your name, address, number, email and order id on the parcel along with the size needed

As a company policy, we do not provide a refund/return on any product once sold.  The customer gets a credit note, only when the desired size of the product is not in stock.  The cost of return shipping is at the customer’s expense and is non-refundable. 

• Exchanges are only accepted if filed within 5 days of delivery.

Address for the Exchange:H1 - 320 Ricco sitapura industrial area Rajasthan, India
302022

E-mail: 
Sanskritihomes0720@gmail.com

Contact Customer Support
: 91-7426946465 Timings (12pm-6pm) Working Days 

• Can I cancel my order?

Prepaid orders are not eligible for cancellation. You can cancel your Cash on Delivery order within 24 hours of order. Please write to us at   WHATSAPP(7426946465) to request a cancellation. The customer agrees not to dispute the decision made by Sanskruti Homes and accepts The Sanskruti homes decision regarding the cancellation.

• How will I receive the credit for my money when the desired size of the exchange product is not available?

The credit note will be emailed to you, which you can use in the next 30 days on the Sanskruti homes website. Please make sure that you use the credit in one go.   NOTE - DONT ASK FOR NEW CREDIT NOTE IF EXPIRED 

• Can I exchange a part of my order?

Yes. You can exchange any products that are eligible for exchange within 48 hours of delivery. Please do note some items are not returnable or exchangeable.

• My garment does not fit me. What can I do?

If the product does not fit and you would like a new size, please request for a size exchange with the customer service team within 48 hours of receiving the product. Our team will try its best to help you with any size exchanges, alterations subject to availability. In case the size you have requested is not available we will offer you the option to get a credit note to buy something else.

• Why my exchange is not accepted?

We endeavor to ensure that every transaction on our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.

• Exchange/Return not accepted if Customer does not like the material or color of the dress, we suggest that the customer should read the product description & have a look at all the pictures before ordering. You can also call us to know more details about the product if needed.
• Our products are made and handled by human hands involving various processes. There are bound to be color variations, finish and overall look. The colors you see on our website will depend on the accuracy of your monitor for which subtle variations must be acknowledged.
• 10-12% Colour difference depends on the screen resolution of the device used by the client and camera lights, please don’t expect an exchange or return for the same.
• Exchange/Return is not accepted if the product is washed and worn.
• No Refund, Return & Exchange For The 999 Store
• Purchase made from the SALE section is not eligible for any kind of return or exchange. All the sales, discounted, brought with a coupon, and gift voucher purchases are non-returnable, non-refundable & non-exchangeable.
• No exchange or return for Sarees, Accessories, Home Decor & Jewellery categories.

 .

Note: There are no returns and refunds on cushion covers and rugs.

Note: Exchange shipping has to be paid by customer